Food Orders

• •Once the order is sent to the restaurant, it cannot be canceled.
• •If an error occurs on the other side (severe delay – missing item – wrong order):
• •The situation will be reviewed and the user compensated according to the policy.

Hotel Bookings and Stays

Cancellation policy depends on the hotel's own policy:

• •Some bookings can be canceled for free.
• •Some bookings are non-refundable.
• •Some charge a cancellation fee depending on the cancellation time.

Trips and Flights

• •Flight tickets are often non-refundable according to airline policies.
• •Modifications or cancellations are only possible if the airline allows them.

General Services (Cars – Transport – Providers...)

If the service has not started yet:

• •Cancellation is possible within a specified period (determined by each service).
• •After the service starts, cancellation is not possible.

How to Request a Refund

You can request a cancellation or refund via:

• •Email: support@mu-een.com
• •"Support" page within the platform

We commit to reviewing the request within 3–7 business days.

Refund Method

• •The refund will be issued to the same payment method used for the payment.
• •Refund arrival time depends on the bank or payment method (usually 5–14 days).